Q. What is your hourly rate?
A. The hourly service rate is $75. I charge in 15 minute increments.

Q. Do you make house calls?
A. Yes. I frequently visit clients homes and businesses, when required. Travel within 10 miles of my office is free plus $2/mile after that (one way).

Q. Do you have an office location?
A. For both cost and convenience reasons, I operate my consulting business entirely out of my home, in SE Portland. Drop-offs and pick-ups are not available, but I will gladly come to you.

Q. Do you offer on-call emergency service?
A. Yes. At a rate of $150/hr (1 hr minimum) I am available on call 24/7. I can be reached at 503.703.4545. If your issue simply cannot wait, please feel to give me a call or text message. I do not guarantee my availability during off-hours, but if I'm in town then I make my best effort to be available.

Q. What if I need to reschedule or cancel my consulting appointment?
A. I ask that clients give at least 24 hours notice for rescheduling or cancellation. In the event of a no-show appointment, a half hour labor fee will be charged (plus applicable mileage if over 10 miles outside Portland). 

Q. Do you work with Windows machines as well?
A. Normally, no. I will generally make an exception and offer basic Windows consulting only for preexisting home Macintosh clients. If you're in need of Windows help, I can make a recommendation, just email me.

Q. Do you repair iPods/iPhones/iPads?
A. Due to the intricate nature of iPods/iPhones and iPads, I don't generally perform hardware repairs on them. I recommend checking out iResQ or iRepair Squad for your iPod/iPhone repair needs. I do however troubleshoot and fix software and synching issues.

Q. Do you charge for email/phone help?
A. Email and phone help is the same rate ($75/hr), charged in per minute increments. You'll be invoiced once the total reaches 1 hour, or on the last day of the month, whichever comes first.

Q. What payment methods do you accept?
A. I accept all major credit cards, Paypal transfer, electronic-check, and of course...cash. I do accept written checks from established clients and businesses.

Q. Do you repair machines that are under warranty?
A. I will do basic hardware upgrades (memory and hard drive) but not hardware repairs. If your Apple product is under factory warranty, then I recommend taking it to an official Apple retailer for physical repair. If you're in Portland you might try Apple's store list, or check out Mac Force.

Q. What is the late and returned check fee?
A. Late invoices are subject to a $25 late fee 7 days after the invoice is due, and again every 30 days after that. In the event of a returned check there will be a $35 returned check bank fee, plus any applicable late fees.